Refund policy
Refund Policy
Our aim is ALWAYS to bring you the best quality tarnish-proof jewellery at an excellent price.
6-Month Discolouration Warranty
The standard discolouration warranty for all Saint Jewellery Co items is 6 months from the date of purchase.
This warranty covers premature discolouration or fading where the item has been cared for according to our recommended jewellery care instructions.
Normal wear and tear, damage caused by negligence, improper care, incorrect use, or unauthorised alterations are not covered.
Returns & Exchanges
We want you to love your Saint Jewellery Co pieces. If you are unhappy with your purchase, you may request a return or exchange within 14 days of your order being delivered.
To make a return or exchange, simply select Returns Center from the drop down menu on our website and complete the required information. This will allow you to log your return or exchange request directly with us.
Eligible items include:
- Rings
- Bracelets
- Bangles
- Necklaces
This includes situations where you have ordered the incorrect size or have simply changed your mind about your purchase.
To be eligible for a return or exchange, the item must be unused, in its original condition and packaging, with all labels attached, and in a condition that allows it to be resold.
Earrings
For hygiene reasons, earrings are non-returnable and non-exchangeable, unless the item is faulty or we have sent you an incorrect item.
Return Shipping
For returns or exchanges due to a change of mind, incorrect sizing, or any other reason that is not a fault on our side, the customer is responsible for the courier costs both ways.
You have two options for returning your order:
Option 1: The Courier Guy Economy Collection
We can arrange for The Courier Guy Economy to collect the parcel directly from you.
The collection fee is R140 and will be deducted from your refund/store credit, or can be paid separately if you are doing an exchange.
Option 2: PUDO Locker-to-Locker
Alternatively, you can return your parcel using a PUDO locker-to-locker service.
Once your return has been accepted, we will provide you with the PUDO locker details to which your parcel should be sent. These details will be sent to you via email, so please check your inbox (and spam/junk folder) for the return instructions.
The customer is responsible for the PUDO return fee, which can be paid when arranging the return through the PUDO app.
Once the parcel has been received by us, we will process your return or exchange.
Faulty or Incorrect Items
All jewellery items are individually checked before being shipped.
If you receive a faulty, damaged or incorrect item, please log your return through our Returns Center within 14 days of your order being delivered.
If the issue is due to a fault or error on our side, Saint Jewellery Co will cover the return courier cost and the cost of sending the replacement or correct item to you.
What Is Not Considered a Defect
The following will NOT be regarded as defects and will not qualify for a return or refund:
- Unapproved alterations to our products
- Normal wear and tear
- Damage caused by negligence, user abuse or incorrect use
- Damage caused by improper care of your jewellery
- Discolouration or damage resulting from failure to follow our recommended jewellery care instructions
14-Day Return Period
All returns and exchanges must be logged within 14 days of your order being delivered.
Unfortunately, we cannot accept returns or exchanges after the 14-day period has passed, except where a product is covered by our applicable warranty or is determined to be faulty.
Once your returned item has been received and inspected, we will process the applicable refund, store credit or exchange.